Privacy Policy

PantryTec — pantrytec.com

This Privacy Policy describes how PantryTec collects, uses, and protects the personal information of users of our website (pantrytec.com), subscriber portal (facilities.pantrytec.com), and digital menu subscription services. We are committed to protecting your privacy and ensuring the security of your personal information. By using our website, creating an account, or subscribing to our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

Account and Business Information: This includes information that can be used to identify you or your organization, such as your name, email address, phone number, facility name, facility type, and billing information. We collect this information when you register for an account, subscribe to a plan, request a quote, or contact us for support.
Usage Data: This includes information about how you interact with our website and subscriber portal, such as the pages you visit, the links you click, and the features you use. We collect this information using cookies and other tracking technologies.
Device Information: This includes information about the device you use to access our website, such as your IP address, browser type, and operating system.
Communication Data: This includes records of communications between you and PantryTec, such as support requests, menu customization preferences, and feedback.

2. How We Use Your Information

We use your information for the following purposes:

Providing Our Services: We use your information to deliver your subscription, including sending dietitian-approved cycle menus to your email, managing your account and plan preferences, and processing menu customization requests.
Improving Our Services: We use usage data and feedback to improve our website, subscriber portal, menu quality, and overall user experience.
Communicating with You: We use your contact information to send you service-related communications, such as subscription confirmations, menu delivery notifications, plan updates, and responses to support inquiries.
Marketing: With your consent, we may use your information to send you promotional communications about new features, plans, or services. You may opt out of marketing communications at any time.
Legal Compliance: We use your information to comply with applicable laws and regulations, respond to legal requests, and prevent fraud.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, email delivery platforms, website hosting providers, and analytics services.
Registered Dietitians: We may share limited facility or menu preference information with our contracted Registered Dietitians for the purpose of designing and approving your menus.
Legal Authorities: We may share your information with legal authorities if we are required to do so by law or legal process.
Business Transfers: If PantryTec is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties. We do not share your information with advertisers or unrelated business partners for their own marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our website. Cookies are small text files stored on your device when you visit a website. We use cookies to maintain your session and login state, personalize your experience, analyze website traffic and usage patterns, and improve our website performance.

You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website or subscriber portal.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of data transmitted over the internet, access controls to restrict access to authorized personnel only, and regular security reviews to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. After account cancellation, we may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements). When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights

You have the following rights with respect to your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete personal information.
Deletion: You have the right to request deletion of your personal information, subject to legal retention requirements.
Objection: You have the right to object to certain processing of your personal information, including marketing communications.
Portability: You have the right to receive your personal information in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children’s Privacy

Our website and services are designed for business use by senior care facility operators and are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by PantryTec. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date below. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PantryTec

Website: pantrytec.com

Contact Page: pantrytec.com/contact

Effective Date: [March 1, 2026]