In the ever-evolving landscape of assisted living facilities, staying ahead of the curve is essential. One innovative solution that’s making waves is the use of AI-powered phone services. These advanced systems can revolutionize the way your facility handles communication, and the best part is—you don’t need any prior knowledge of AI to reap the benefits.

1. Never Miss an Opportunity to Fill Beds

Instant Notifications for High-Priority Calls

Imagine receiving a text message the moment someone calls inquiring about room availability or scheduling a visit for a loved one. An AI phone service can detect key phrases like “Do you have an opening for my mom?” and immediately notify you, ensuring you can respond promptly to potential residents.

Continuous Call Handling

Even if you’re on another call or in a meeting, the AI system continues the conversation, providing helpful information to the caller. This seamless interaction ensures that you never miss a chance to fill a vacancy.

Comprehensive Call Records

Every call can be recorded and transcribed, with the details sent directly to your email. This feature allows you to review conversations at your convenience and ensures that no important information slips through the cracks.

2. Your 24/7 Virtual Receptionist — AI Receptionist for Assisted Living

Always Available

An AI phone service answers calls around the clock, providing consistent support to callers, whether it’s during business hours or in the middle of the night.

Personalized Call Routing

By simply saying, “Can I speak to Bill?” the caller can be connected to the appropriate staff member. You provide us with a list of employees and their contact information, and the AI takes care of the rest.

Time-Saving Automation

Consider how much time your staff spends answering routine calls. With AI handling the initial interaction, your team can focus on more critical tasks, improving overall efficiency.

Customized Information Delivery

Need to inform callers about today’s menu or upcoming events? The AI can provide personalized information unique to your facility, enhancing the caller’s experience.

3. Effortless Implementation and Management

We Handle the Technical Details

You don’t need to understand AI or manage complex systems. We set up and run the phone service for you, making it a hassle-free addition to your facility.

Easy Updates and Adjustments

Have a new employee? Simply let us know, and we’ll update the system with their contact information. If the AI encounters a question it can’t answer, we’ll teach it the correct response, often leveraging our industry knowledge and your existing website content.

4. Uninterrupted Service, No Matter What

Reliable and Consistent

The AI phone service doesn’t get sick, take vacations, or require breaks. You won’t need to worry about staffing shortages or covering shifts for your receptionist.

Resilient Infrastructure

Even if the power goes out at your facility, our system remains operational thanks to power and internet redundancies. Your callers will always reach a live voice.

5. Seamless Integration with Your Current Setup

Keep Your Existing Phone Number

There’s no need to change your contact information. The AI service integrates with your current phone number, ensuring a smooth transition for your callers.

Complement Your Reception Staff

If you prefer, the AI can work alongside your human receptionist, handling routine inquiries while your staff focuses on providing a personal touch where it matters most.

6. Enhanced Communication Capabilities

Bilingual Support

The AI system can communicate fluently in English and Spanish, potentially offering a warmer and more accommodating experience than a traditional receptionist.

Continuous Improvement

If the AI provides incorrect information, we’ll correct it promptly. The system learns from these updates, ensuring it delivers accurate responses moving forward.

7. Cost-Effective and Efficient

Eliminate Hiring and Training Costs

With an AI phone service, you won’t need to hire additional staff or spend time training new employees to handle phone duties.

Focus on What Matters Most

By automating your phone reception, your team can dedicate more time to caring for residents and improving your facility’s services.